Employment


If you’re excited about connecting with people, gift-giving, and fostering a positive impact in our community, do we have a full-time position for you! 

As a Customer Care Specialist, your primary responsibilities will be getting to know our customers and making their day by helping them find the perfect gift. The ideal candidate will exhibit the ability to drive sales through genuine customer interaction and active listening, as well as be comfortable using technology for point-of-sale transactions and inventory management.

This role is anticipated to begin in early October with some flexibility for the start date. Schedule is set Sunday - Thursday, with scheduled times TBD in the interview (somewhat flexible). Full December availability is required, however we are closed Christmas Day and New Year's Day with shortened hours on Christmas Eve.

 

Your Responsibilities

  • Flex your skills as needed working between both of our shops: Cub Shrub and Tigertree.

  • Ensure customers feel welcomed and prioritized, anticipating their needs and offering support.

  • Sales floor duties including customer service, point-of-sale transactions, and maintaining store presentation.

  • Maintain reliability and punctuality by consistently meeting work schedule expectations.

  • Demonstrate honesty and trustworthiness, taking ownership of mistakes and actively working to improve.

  • Remaining stationary for periods of time and traversing the store for the duration of the shift.

  • Occasionally ascend/descend a ladder to access products and materials.

  • Follow guidelines and best practices to meet quality standards.

  • Use of computer applications to manage workflow and incoming/outgoing shipments.

  • Process incoming shipments and prepare items for the sales floor.

  • Communicate noteworthy information through appropriate channels such as Slack, comm logs, etc


Who you are

  • Skilled in effective communication, adept at leveraging technology, and adept at engaging with customers and your team to achieve objectives.

  • Problem solver with a focus on continuous improvement, who is always learning, open to feedback and takes action as required.

  • Able to handle customer interactions and potential issues/concerns courteously and professionally.

  • Ability to learn procedural knowledge acquired through on-the-job training.

  • Self-motivated and able to focus & work independently, using critical thinking to prioritize tasks.

 

What will set you apart

  • Desire to grow with the role and learn the ins and outs of small business

  • Previous professional experience managing tasks and time effectively, with a proven ability to demonstrate high attention to detail and recognize/act upon patterns.

  • Previous retail experience within the last 2 years

  • Enthusiasm for Tigertree and Cub Shrub products and the ability to showcase this passion to customers

  • Style presentation that aligns with the brand and fosters a positive shopping experience

  • Previous experience in packing and shipping

  • Experience with omnichannel retail

  • Ability to commit at least one year if hired (there's a lot to learn!)



We offer $17/hour to start with intermittent raises based on performance, an employee discount, and a vibrant work environment. If you feel you would be a great addition to the team, we would be thrilled to hear from you! Please submit your resume in PDF format as well as a personable introduction to morgan@shoptigertree.com. Make sure you have included any relevant experience in your resume.

If you are invited to an interview, please expect that we will be asking for some examples in reference to the listed qualifications and work history. If you don’t meet all the qualifications, please apply anyway, we’re looking forward to hearing from you!

 

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